Employment

Work Schedule

Flexible, on as-needed basis.

Responsibilities for this position include, but are not limited to:

• Provide all guests with a positive first impression of The Moss Center by offering superior, individualized guest service through excellent customer service
• Hand out programs as patrons are led into the theater
• Effectively communicate with guests locating their seats
• Ability to identify problems and work with Managers to resolve any issues that may arise
• Provide information regarding Moss Center events and facilities
• Have a working understanding of the functions of other departments
• Pay attention to ensure no food or beverages go into theatres when appropriate
• Seat latecomers (most times in partial darkness)
• Follow directions of Captains and House Managers
• Assist patrons with disabilities
• Monitor crowd for unusual behavior, flash photography and video cameras
• Lead patron evacuations in case of emergencies.

To be considered for this position, you: 

• Must have experience working with the public
• Must possess sensitivity to the needs of patrons
• Must possess a positive and enthusiastic attitude
• Must have the ability to enforce safety regulations
• Must be able to pay close attention to details
• Must be able to work independently and as part of a team
• Must be able to communicate clearly and effectively via radio headset
• First Aid CPR/AED certification a plus but not is preferred
• Ability to carry at least 50 pounds of material
• Must purchase or provide their own uniforms and wear them to every shift. Uniforms consist of a white button-down shirt, black pants or skirt, comfortable solid black shoes with no ornamentation, and a flashlight
• Employees in this position are expected to be able to perform any and all work tasks and comply with any work schedules or attendance or duty requirements. Successful candidates must have availability to work during after-school hours/evenings on an ongoing basis.

Work Schedule

On call/on need basis. These positions have no standard shift. The department's weekly schedule hours can be between 10 to 35 hours per week. The manager's schedule based upon show-base and needs of the department. This is not a full-time position.

Responsibilities for this position include but are not limited to:

Nature of Work
Parking attendants are responsible for assisting patrons into one of the three available parking lots at The Moss Center. In this position, successful candidates will be responsible for assisting patrons with the parking of vehicles, directing patrons into open spots in both public and managed lots, at The Moss Center.

Environmental Concerns: Some positions require standing for long periods of time in a variety of weather environments. May include overnight shifts. Must be available to work evenings and weekends and have a flexible schedule.

Illustrative Tasks

• Assist patrons to park vehicles in open spots until the lot is full
• Managing a visitor list at the controlled lot
• Use hand signals and lights to direct patrons into open spots
• Position or remove barricades to prevent parking in certain spots
• Management of the over-flow parking
• Work with Miami-Dade County Police to enforce the policy that patrons must use the crosswalk
• Escort customers to their vehicles if needed
• Help patrons exit the facility safely by encouraging them to use the cross-walk
• Assist patrons with event information if necessary
• Report any grievances or issues that arise

This job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification, and addition as deemed necessary by the company.

Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments required by company officials.

The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operation.

These hourly positions play an integral part of the day-to-day operations of a performing arts facility.