Employment

• Position Title: CUA Guest Services Aid
• Location: Dennis C. Moss Cultural Arts Center
• Minimum rate: $35,456.81
• Maximum Rate: $58,823.73

• Job ID: 99668
• Full/Part Time :Full-Time/
• Exempt from Classified Service No
• Min Pay Frequency: Yearly
• Max Pay Frequency: Yearly
• Regular/Temporary: Regular

Minimum Qualifications

High school diploma or GED. One year of cash handling or customer/guest service experience is required. Must be able to work days, nights, holidays, and weekends on a varied work schedule.

Recruitment Notes

This position reports to the Administration and Management Division of the Dennis C. Moss Cultural Arts Center. Incumbents in this position will answer incoming facility calls; provide information to callers/answers questions, aid in administrative operations; provide information on facility performances and activities, assist in a variety of productions, rentals, and exhibitions setups; and assist visitors and patrons with seating and special services by maintaining a safe and secure environment.

 Posted Date: 4/10/2026

Close Date: 4/19/2026

Work Schedule

Flexible, on as-needed basis.

Responsibilities for this position include, but are not limited to:

• Provide all guests with a positive first impression of The Moss Center by offering superior, individualized guest service through excellent customer service
• Hand out programs as patrons are led into the theater
• Effectively communicate with guests locating their seats
• Ability to identify problems and work with Managers to resolve any issues that may arise
• Provide information regarding Moss Center events and facilities
• Have a working understanding of the functions of other departments
• Pay attention to ensure no food or beverages go into theatres when appropriate
• Seat latecomers (most times in partial darkness)
• Follow directions of Captains and House Managers
• Assist patrons with disabilities
• Monitor crowd for unusual behavior, flash photography and video cameras
• Lead patron evacuations in case of emergencies.

To be considered for this position, you: 

• Must have experience working with the public
• Must possess sensitivity to the needs of patrons
• Must possess a positive and enthusiastic attitude
• Must have the ability to enforce safety regulations
• Must be able to pay close attention to details
• Must be able to work independently and as part of a team
• Must be able to communicate clearly and effectively via radio headset
• First Aid CPR/AED certification a plus but not is preferred
• Ability to carry at least 50 pounds of material
• Must purchase or provide their own uniforms and wear them to every shift. Uniforms consist of a white button-down shirt, black pants or skirt, comfortable solid black shoes with no ornamentation, and a flashlight
• Employees in this position are expected to be able to perform any and all work tasks and comply with any work schedules or attendance or duty requirements. Successful candidates must have availability to work during after-school hours/evenings on an ongoing basis.